colgate video status

[billhoward]

Cornell says the opposite, ie no webcast video, where I look:

>>>http://cornellbigred.collegesports.com/sports/m-hockey/spec-rel/020106aac.html

Game #23: 
Faceoff: Saturday, Feb. 4 at 7 p.m
Site: Starr Rink (2,246), Hamilton, N.Y.
Radio: WHCU 870 AM, Jason Weinstein (play-by-play)
Television: National - ESPNU (DirecTV Channel 609); Local - Time Warner Channel 26
                 Mark Larson (play-by-play), Danny Liedka (analysis)
Gametracker: Available at www.CornellBigRed.com, free
Live Audio: Cornell All-Access, Available at www.CornellBigRed.com, subscription
Live Video: None

2005-06 Records: Colgate (15-6-5, 11-2-1 ECACHL); Cornell (14-4-3, 9-3-2 ECACHL)
Series Record: Began in 1920-21, Cornell leads 62-53-9
Last Meeting: Feb. 5, 2005 - Cornell 2, Colgate 2, OT (Ithaca, N.Y.)
Last Cornell Win: Feb. 4, 2005 - Cornell 1, Colgate 0 (Hamilton, N.Y.)
Last Colgate Win: Jan. 31, 2004 - Colgate 2, Cornell 1 (Hamilton, N.Y.)
Series Streak: Cornell - 1 win, 1 tie

[Al DeFlorio]

Archived video of first Colgate game is available.  Quality seems OK--except it starts with 4:03 remaining in the first. ::help::

[DisplacedCornellian]

http://allaccess.cstv.com/media/school_epg.jsp?sid=700

looking there is where i get hope that the game will be webcasted.  Maybe just wishful thinking on my part, but since ESPN bought CSTV (right?), i thought maybe they were throwing us a bone.

[Al DeFlorio]

[quote DisplacedCornellian]Maybe just wishful thinking on my part, but since ESPN bought CSTV (right?), i thought maybe they were throwing us a bone.[/quote]
Wasn't it CBS that bought them?

[DisplacedCornellian]

right you are, Al.  Hmmph.  There goes my hope.

[DeltaOne81]

[quote DisplacedCornellian]right you are, Al.  Hmmph.  There goes my hope.[/quote]

Well, there still is some. They pulled the NESN feed for the QU game. I don't think there's any connection there, so it seems like they're not against pulling feeds from unconnected networks. But of course they had to there, because it was a home game and we were promised all home games.

I guess its possible, but I wouldn't bet on it. Just get your butt to your local watering hole... or get satellite.

[atb9]

[quote DisplacedCornellian]http://allaccess.cstv.com/media/school_epg.jsp?sid=700

looking there is where i get hope that the game will be webcasted.  Maybe just wishful thinking on my part, but since ESPN bought CSTV (right?), i thought maybe they were throwing us a bone.[/quote]

ESPN is buying the feed from Time Warner, I thought, so CSTV could be doing the same for the webcast.

[Al DeFlorio]

Today's wrestling webcast vs. Columbia was essentially perfect.  No choppiness at all.  No rebuffering at all.  No missed audio at all.  And replays.  A complete contrast with what we've been getting from Lynah.  I really wish someone would explain to us why the hockey video webcasts are so consistently awful in terms of quality.

[atb9]

[quote Al DeFlorio]Today's wrestling webcast vs. Columbia was essentially perfect.  No choppiness at all.  No rebuffering at all.  No missed audio at all.  And replays.  A complete contrast with what we've been getting from Lynah.  I really wish someone would explain to us why the hockey video webcasts are so consistently awful in terms of quality.[/quote]

Yeah, the webcast was awesome but I believe that the webcast was really a CSTV production that will be replayed on television Tuesday evening (10pm?).  

As usual, I really enjoyed the "off-air" comments made by the announcers during "commercial breaks."

[mikee293]

Does anyone know if the game will come in on Cornell cable? I know it comes in on the local Ithaca town cable, but I don't know anyone who has that.

Also, will Cornell be showing the game somewhere, like at RPCC or something?

Basically I would like to know how I can watch the game without having to fork over money for CSTV. Thanks :-)

[atb9]

[quote mikee293]Does anyone know if the game will come in on Cornell cable? I know it comes in on the local Ithaca town cable, but I don't know anyone who has that.

Also, will Cornell be showing the game somewhere, like at RPCC or something?

Basically I would like to know how I can watch the game without having to fork over money for CSTV. Thanks :-)[/quote]

Worst case scenario: Just go to Bear Nasty's, hop on a chair, and change the channel of the TV above the vending machines.  The game is on Ch 26.

[Al DeFlorio]

[quote atb9]Yeah, the webcast was awesome but I believe that the webcast was really a CSTV production that will be replayed on television Tuesday evening (10pm?).  [/quote]
Thanks.  Yes, you're right.  I hadn't noticed that broadcast before, probably because we'll be traveling that night.  They'd have been better off doing tomorrow's meet with Hofstra.

[A-19]

so i sent a complaint email to cstv about the colgate broadcast:
[Q] Subject: frozen cornell videos


dear sir or madam,

i have been a cstv customer since october, and i have unfortunately been
disappointed month after month with the video product. i use cstv streaming
video to watch cornell university ncaa hockey, and the video is
consistently choppy or, like this evening, unavailable. i would like to
know what cstv plans to do in order to compensate individuals like myself
who are not getting what they paid for.

sincerely,

mike rosenberg [/Q]

i received the following very unhelpful reply:

[Q] Dear Mike,

Thank you for sending your email.

We apologize for the inconvenience. We experienced a temporary technical problem that interfered with the feed for that game. If you continue to experience difficulty please visit our Technical Troubleshooting FAQs by clicking the following link, or call our Customer Support department at 1-866-259-8973 so we can do some troubleshooting.

http://allaccess.cstv.com/help/faq_technical.jsp

Thank you again for taking the time to write!

Sincerely,

gs, CSTV.com Support [/Q]

i know people have said cstv customer svc sucks, but this just irritates me beyond belief. the nerve to say it's a technical error on MY part! have other people received similar responses?

-mike

[atb9]

I got the same crap.

[Q]Subject: RE: Cornell vs. Colgate video
Date: Mon, 6 Feb 2006 10:58:52 -0500
From: "MLBAMCS, CustomerService"
To: "Adam Brown"
   
Dear Adam,

Thank you for sending your email.

We apologize for the inconvenience. We experienced a temporary technical problem that interfered with the feed for that game. If you continue to experience difficulty please visit our Technical Troubleshooting FAQs by clicking the following link, or call our Customer Support department at 1-866-259-8973 so we can do some troubleshooting.

http://allaccess.cstv.com/help/faq_technical.jsp

Thank you again for taking the time to write!

Sincerely,

gs, CSTV.com Support

-----Original Message-----
From: Adam Brown [mailto:cuatb9@xxxxx.com]
Sent: Friday, February 03, 2006 7:35 PM
To: MLBAMCS, CSTV
Subject: Cornell vs. Colgate video


I am extremely disappointed with your self-proclaimed "most advanced streaming product."
 
Audio is working but I could have listened to the Colgate streaming audio for free.
 
Maybe you should start the video at least 15 minutes before the start of the game so that:
 
1) We can see pregame introductions, and\\
2) you can work out any kinks, which you obviously have, before the game begins.
 
Please, please, fix your service.  It is amazing how poor your product is and from comments made by other fans, I now find that this is a recurring problem that has not been addressed.
 
Best Wishes,
Adam Brown[/Q]

Where do we go from here?  Flaming bags of poo?  Sand in the gas tank?

[Beeeej]

Has anybody considered, or tried, asking their credit card to chargeback?

Beeeej