colgate video status

[AFever]

And you had to say something and jinx it for the rest of us. :-)

[A-19]

so is the video back up?

[Jordan 04]

no

[atb9]

[quote krose]You jinxed it! [/quote]

Seriously.  Tubas!

[billhoward]

That was a real useful 10 minutes on hold before hearing Bertha tell me what the customer support desk has been telling the others - it's the feed from the university that's at fault, not CSTV. She had no information or insights on why the basketball feed from next door was crystal clear. And she said it's not her department to discuss accommodations for bad feeds but maybe I could send a note via email to - er - customer service. I asked her how she'd feel if she were the one trying to watch the game and she said she can't give out personal information.

[billhoward]

What now - woofing gods of webcast feeds?

[billhoward]

Yes. Wait, no, it's gone. Sheesh. I hear Cornell scored a couple goals tonight. Must have been pretty to see.

[Rosey]

[quote billhoward]That was a real useful 10 minutes on hold before hearing Bertha tell me what the customer support desk has been telling the others - it's the feed from the university that's at fault, not CSTV. She had no information or insights on why the basketball feed from next door was crystal clear. And she said it's not her department to discuss accommodations for bad feeds but maybe I could send a note via email to - er - customer service. I asked her how she'd feel if she were the one trying to watch the game and she said she can't give out personal information.[/quote]
What you're implying is absoltely right.  Even if it's Cornell's fault, that's not your problem: that's CSTV's problem because you have a contract with CSTV, not with Cornell, so if Cornell is giving them a bad feed, it's their responsibility to fix it.

Cheers,
Kyle

[billhoward]

I've been reading a book by JD Power VP Chris Denove called "Satisfaction," out this month. It's a bit lightweight but the point is crystal clear and hammered home by examples of how lousy service kills companies. Power uses a term "assassins" to describe unhappy customers who go to any length to get even when they're ticked about customer service. Chilling. He contrasts those companies with Lexus that had a non-safety-related problem that affected 2 of their first 7000 cars and Lexus went to each customer's home with a new loaner lexus, returned the car the next day fixed, detailed, and gassed up, with a thank you gift in the front seat. Now it's the leading luxury seller.

Somebody send a copy to CSTV.

[Al DeFlorio]

[quote billhoward]I've been reading a book by JD Power VP Chris Denove called "Satisfaction," out this month. It's a bit lightweight but the point is crystal clear and hammered home by examples of how lousy service kills companies. Power uses a term "assassins" to describe unhappy customers who go to any length to get even when they're ticked about customer service. Chilling. He contrasts those companies with Lexus that had a non-safety-related problem that affected 2 of their first 7000 cars and Lexus went to each customer's home with a new loaner lexus, returned the car the next day fixed, detailed, and gassed up, with a thank you gift in the front seat. Now it's the leading luxury seller.

Somebody send a copy to CSTV.[/quote]
They don't care anymore.  They've already sold the network.

[billhoward]

The new owners ough to care even more or they'll be blown out by some other startup that does. Mercedes and Cadillac were sitting fat, dumb, and happy before Lexus came along ... now they're behind Lexus and BMW.

[DeltaOne81]

So where's Mr. Dust to explain to us what the heck was doing on tonight?

[cth95]

He's on the postgame thread.

[bill]

I jsut noticed that there is voting for the Hobey Baker at www.hobeybaker.com canpt we hlep our boys out an let everyone know how to vote,

[DisplacedCornellian]

looking at the schedule, it shows a video link for tonights game.  Is there really going to be a webcast for tonight's game from colgate, or is this just a mix=up?