colgate video status

A-19 · February 03, 2006, 07:23:15 PM

is there a complaint e-mail for cstv webcasts? any chance of getting some cash back?

MattShaf · February 03, 2006, 07:27:27 PM

cash back.....ha!
let's just hope they fix the streaming problem for the start of the second.

Avash · February 03, 2006, 07:31:54 PM

video appears to be working

MattShaf · February 03, 2006, 07:34:27 PM

Still jumping but much better than before

billhoward · February 03, 2006, 07:41:28 PM

[quote Avash '05]video appears to be working[/quote]
I was about to report the same thing but waited a minute and video went out again.

What do you want to bet there'll be a crystal clear basketball webcast at 8pm?

A-19 · February 03, 2006, 07:41:55 PM

i guess the guy working the camera doens't have much to do

CU at Stanford · February 03, 2006, 07:48:06 PM

I am in CA...video just not working that great. I have my laptop connected to a landline 100 Mbps but the image is still breaking up. Audio goes in and out, too. :-(

MattShaf · February 03, 2006, 07:50:39 PM

Audio is steady (running on the other computer)
VIdeo is completely out again. Let's hope they took it off line to reboot the feed and the server.

Rita · February 03, 2006, 07:55:28 PM

I'm at work with High speed connections. I tuned in ~ 5 min into the game and it was choppy, I thought it was because I also had other applications open and was scrolling through ELF. Then I saw that I was not alone.

Apparently they have not worked out all the bugs. Pre-2nd period skate choppy and audio cut out. I could live with the choppy video, just keep the audio straight.

billhoward · February 03, 2006, 08:03:20 PM

[quote CU at Stanford]I am in CA...video just not working that great. I have my laptop connected to a landline 100 Mbps but the image is still breaking up. Audio goes in and out, too. :-([/quote]
See, there's your problem: You need a gigabit connection to minimize local congtention. It's your own darn fault. CSTV will probably make that point if you complain.

billhoward · February 03, 2006, 08:05:15 PM

I'm listening to audio on the second PC with my back to the TV/PC. "Sawada .... scores!!!!" Jason exclaims, I turn around, and of course it's frozen video showing a couple guys milling around at center ice. All I have for my trouble is whiplash.

Rosey · February 03, 2006, 08:06:05 PM

[quote billhoward]CSTV will probably make that point if you complain.[/quote]
Now let's be fair: the stream quality is sucking ass at the moment, but CSTV has been nothing but courteous when I call, which is admirable when they've already had to listen to 100 other irate Cornell fans bitching at them.

Kyle

billhoward · February 03, 2006, 08:06:24 PM

CSTV.com Customer Support Contact Info

If you do not see an answer to your question or problem in our Customer Support and FAQ section, or have further questions, comments, or suggestions for us, please do not hesitate to contact us by e-mail or on our toll-free Customer Support hotline:

E-mail:
customerservice@website.cstv.com <- not sure if you need the "website" part or if that's only to identify where you found the CustSvc address

Toll-Free Customer Support Hotline:
1-866-259-8973

billhoward · February 03, 2006, 08:11:18 PM

Karnak holds envelope to forehead.

"Frozen Four."

"The answer is 'Frozen Four,'" Ed McMahaon repeats. "And reveal for us the question, O Karnak?"

(Karnak glares.)

"What is the status of Cornell Webcast the last couple minutes?"

A-19 · February 03, 2006, 08:18:52 PM

6 min left in 2nd
4x4 then 25sec pp for cu