Cornell - CSTV webcast quality

[billhoward]

The Friday 12/1 game for me, over Comcast broadband:

- no pregame video
- no video at start of game. Webcast finally available around 7:15 about 5 minutes into the game
- lost feed for the second period right at the start
- video back for the third period
- main camera placement unable to see near left corner (corner nearest Schoellkopf Field); blocked by something I hadn't seen in previous games
- CSTV doesn't store, or chooses not to use a cookie that knows you've already seen the commercial the comes up when you click play, so I saw it 20 or so times ... the # of times I attempted to load and reload the video

If this was a movie theater where I could walk up to the manager in the box office, I would have asked for my money back for this game.

Others (a couple others): Post you comments too on the RPI webcast, incuding if you did get the feed just fine.

[jkahn]

My experience was exactly the same as Bill's as far as the video and lack thereof.
I had called earlier in the day to re-sign up for the monthly rate, and even agreed to auto-renewal (that's optional this year) figuring it was easier.  They did a good job of handling that transaction.  When there was no video a few minutes before the game, I called to let them know.  I was told that I needed to disable my firewall and clear my cache in order to get the picture. I explained that that was not the problem and that I've gotten video before and others were having the same problem.  I was told that different streams have different issues and she insisted that this is what I needed to do - which I ignored since those on elynah and the game chat had the same problems.  
After the game I called and explained the problems and they quickly processed a refund of my monthly subscription, which I was willing to do since I'm not available to watch live tonight anyway, and I was really paying the 6.95 just to watch last night.
They were real courteous and quick with the signing up and cancellation, but technically they have no clue.

[DeltaOne81]

Bill, Jeff,

Did either of you send this information to Cornell in a polite email like Jim has asked?

[billhoward]

I sent a note to Andy Noel in anticipation of Jim's request. It was before the season started, in fact. I'm sending another one, also polite, this weekend.

The purpose of this topic, started a month ago, was to be a more or less dispassionate reporting form for problems with the webcasts. If one person says his/her feed was down, CSTV might blame Cornell or Comcast or Firefox or the firewall. But if a bunch of people from differing geographies report similar problems, then the problem may be the one that's not on CSTV's list: CSTV and its partners such as Cornell.

[jkahn]

[quote DeltaOne81]Bill, Jeff,

Did either of you send this information to Cornell in a polite email like Jim has asked?[/quote]
Yes I did.

[Jim Hyla]

Thanks to all that have helped. There is still time for more of you to email your help. Please do so tonight during the game.