Dartmouth game - no access??

Nothing yet audio or video....

Who else is "NOT AT LYNAH" this weekend and going to be very pissed off if audio/video is not available soon.

[www.dartmouth.edu]

if cornell's link doesnt work

Thank God for TV tomorrow.

I bet you the wrestling feed is crystal clear.

Tub(a)
I bet you the wrestling feed is crystal clear.

At 7:02 I get only b-ball audio. No video for hockey, b-ball, or wrestling. Typical.

B-ball video up at 7:03--but that's a nationally-televised game on YES. Oops, now gone at 7:04.

cornell audio is up, no vid yet.

at 7:05 I'm getting audio but no visual.

Maybe Age can add the CSTV "lack of customer support number" on the side.

I can get the Dartmouth feed but the audio is very low and I can barely hear it, Meanwhile I'm on hold with CSTV who thinks I'm calling about Boston University. Why do you think she got mad when I yelled CORNELL in her ear?

Audio is up, checking video on another computer.

still no video

So, I am in the car at 6:55, afraid that I'd be late for the opening face off, and upset that I am home instead of at Lynah this weekend...and I come home and find nothing.
and then I had a thought.

I know we've all, at some point in the season, emailed or called CSTV customer service. Obviously, that's of no help at all since there seems to be a real disconnect between the guy answering the phone and anyone with any technical knowledge over in Ithaca. Customer service reps don't particularly care, it's just their job to answer the phone. the most their managers can do is tell us "sorry, someone's looking into it." Maybe constantly calling/emailing customer service isn't the way to go.

Could we somehow bombard the Cornell Athletic Office with emails and phone calls over the summer about the shitty quality? Somehow, convince them that if they're going to contract out the audio/video to some outside company, that we should at least be able to see the video that we're paying for, while avoiding any mention of the happier days with Age running the Lynahcam. Happy alumni are more likely to fork over money than unhappy and pissed off alumni.
I understand that we're probably in a difficult situation for any sort of leverage since they control who will be broadcasting.

Like I said, just a thought, no way thought out in detail. If anyone has any better ideas and can run with it, feel free to offer any other suggestions. This gets more and more ridiculous each year.

Video Up.

CSTV Customer Support
866-259-8973
I'm on hold - "all agents (probably one) are assisting other calls"

VIDEO!!! 7:15 ish

Video up briefly at 7:16....now back again...now gone again...now back again...this really sucks badly.

Yeah, "video" really means a bit.... interrupted... buffering... can't tell...

Yeah, its the same video problems as the Colgate game... jerky, rebuffering, not watchable for more than a minute

Meanwhile, Judy's write... someone should write a letter and collect signatures, for CSTV higher ups and the Cornell athletic department

CSTV
Pond
Scum

would cover the situation nicely and it would fit on any sign one might carry in to Lynah Saturday. I don't think the words are on any Cornell No-No Words list.

Audio just dropped from video.

Video skipping on the PP

this is absolutely f---in ridiculous
but the b-ball video is up and without issues???

Aaaand video drops.

This works, sort of:

1) PC attached to the TV logged to CSTV video feed (alleged feed) displaying 1 frame every 10 seconds. No sound. Oops, video. Woofing gods got me.
2) laptop attached to stereo system playing audio feed. Radio rebroadcast is a technology CSTV seems to have mastered.
3) old laptop sitting on couch, wireless, following this thread

Gad, isn't technology wonderful

well, it keeps dropping out, but it managed to stay up long enough for me to see topher put the puck in the net

On hold for 15 minutes with CSTV, then phone rings twice like they're transferring me to a real person, then back on hold, then disconnected.
Their phone service is comparable to their video service.

I'm doing the same thing, the only problem is that the video is about 3-5 seconds ahead of the audio (when it works.)

FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!! FUCKERS!!!

Okay, now that that's out of my system... FUCKERS!

I am so sick of this. They had two weeks to find the problem and fix it. I have been on hold with CSTV for 10 minutes now, and will be demanding a refund. Sounds like green is the only leverage we have.

FUCKERS!

Kyle

1:41

evilnaturedrobot
I'm doing the same thing, the only problem is that the video is about 3-5 seconds ahead of the audio (when it works.)

I'd kill for a 3- to 5-second differential. At one point video was running 30 seconds ahead of audio.

I spoke to soon, just after I posted that it all went to crap. I just saw the Bitz goal, 5 minutes after I heard it on the audio.

The feed showing the countdown clock between first and second periods has been rock solid. What are the odds it lasts past the opening faceoff?

if your still seeing that then your frozen. After about 5 minutes of that I restarted it and now I'm getting a shot of center ice. Of course, nothing seems to be happeining in that shot, which probably meens that it is also frozen.

billhoward
The feed showing the countdown clock between first and second periods has been rock solid. What are the odds it lasts past the opening faceoff?

It's got to be a bandwidth issue somewhere between the encoder sitting next to the camera and the entrypoint at CSTV. There shouldn't be any problems beyond that, certainly not problems that all of us would see. That would also explain why the video is rock-solid when not much is happening.

Kyle

and, ::crosses fingers, knocks on wood, ect:: it's working for the start of the second period.

Those of you having problems, try VLC. There are versions for both Linux and Windows (and maybe Mac... dunno). I've had better success with this than with anything, including WMP.

[www.videolan.org]

Kyle

Gametracker thinks it's still 2-0.

I too am on the 5 sec video delay and thankful. I'm mainly listening (at work, where else), so I know when to look up and at the video.

Is it just me? Am I too suspicious? Does anyone else think it's strange that we've had such trouble on weekends where there was a basketball broadcast at the same time?

I can just see some boneheaded routing where the hockey feed takes some roundabout path to where the basketball feed is very well connected...

Maybe Cornell's hockey feed is like electricity in a house with a small fusebox, rather than like the Internet ... and the more people putting a load on by watching the game, you kind of blow a fuse or bring down the grid.

Wonder if there's a Web Streaming for Dummies book we could present to the athletic department.

Too bad Cornell doesn't have, like, say, a respected computer science department that could help out.

billhoward
Maybe Cornell's hockey feed is like electricity in a house with a small fusebox, rather than like the Internet ... and the more people putting a load on by watching the game, you kind of blow a fuse or bring down the grid.

No. I understand the basics of how the streaming is set up, and there is one feed from Lynah to a central server at CSTV, no matter how many people are watching.

The problem is on that connection. If I could eliminate the software as a variable (i.e., switch the box with the one from Newman and confirm the problem recurs), I'd run a new ethernet cable from Lynah to CIT.

Kyle

krose
Those of you having problems, try VLC. There are versions for both Linux and Windows (and maybe Mac... dunno). I've had better success with this than with anything, including WMP.

[www.videolan.org]

Kyle

VLC rocks, and is available on Mac OS X, but I didn't think to try it on the feed.

I haven't seen the video at all tonight. Last time I checked it out was a next-day archive of the Colgate game, and I had *exactly* the same problems you all described, although I attributed that to my connection since someone mentioned getting great throughput (apart from the missing first period).

Don't wait until the summer. Any decisions for next year will have been made by then. Start your calls and e-mails to Athletics now. And since you're right about happy people forking over more money, John Webster <jlw9@cornell.edu>, the guy who's responsible for the Lynah Rink campaign, needs to hear this. Note that he's NOT responsible for streaming media decisions in any way, so don't take your frustrations out on him.