i2sports is having problems

Anyone heard from I2Sports about the problems last weekend? I emailed on Friday about the technical problems, then again on Saturday to request a refund of the PayPal debit that bought me nothing. No response.

Their lack of customer service annoys me more than the technical problems. I recall pretty attentive service and a reliable feed last year. What happened in the interim? At any rate, I'm giving up on them.

I first heard back from them on Sunday, asking me to detail my problems. I got all my money refunded on Monday, and they say they will have things smoothed out in time for Harvard. Apparently they had some glitch involving people buying consecutive games.

During the sign up, in the comments field I added a comment about how I disliked the confusing PayPal sign up and got a reply within a couple of days making asking if I was able to receive the feed OK.

Seemed like good cosutomer service to me.

Roy

Thanks. With that info, I just called them. They were appropriately apologetic and processed the refund.

for us unlucky people who don't have tickets for this weekend games. Is there any where eles online that is free, AND we can watch the game?? Maybe Harvard (sucks) has a online broadcasting network, or Brown...Anyone know about it? Lemme know -thanks

Us unlucky peole who don't have tickets for this weekend games should feel extremely fortunate that we get to watch our team's hockey games for an extremely reasonable charge of $5/game, or even less for a season package.

Glass is more than half full for me on this one (and the 25 or so games I won't be at this, and all future years.)

Seriously - even Colgate, who gives away their home webcasts for free, does not webcast away games. Have one less beer and pay for the webcast - unless, of course, beer is more important to you than Cornell/Harvard hockey, in which case, why the heck are you posting here?

gezz, sorry. I was just asking because last year I remember watching the game online, and I thought it was free it could have been i sports though...hmm. I'll guess I'll try i2sports. -sorry bout that

Is Colgate webcasting their hockey games this year? i2sports doesn't show anything for Colgate hockey.

anyone having problems logging into i2sports tonite?

I'm in after three tries, but have no sound.

Me. How long is supposed to take once you've entered your ID and password? I just have the message "If your browser does not automatically forward to the media please click here"

i paid through paypal and get to the screen that says to click here if my browser doens't automatically forward me, and ...... nothing.

I tried two different ways that the guy at i2sports recommended, and both got me stuck at the "Waiting for authorization from Paypal" screen, so it looks like I'll just have the Harvard audio feed for tonight. That makes me 0 for 4 with i2sports...

dunno how long to wait - i keep restarting it hoping it will work one of these times

What did he suggest you do?

I'm in, and with sound. Using the SECOND URL mentioned in the .asx file.

where did you find the second url exactly?

Hey guys, I'm getting a very bizarre image.. strange colors like if it was a trippy music video. Blue red and green splotches everywhere...

Is anyone else seeing this?

never mind - i got it

You got in regularly, or some other way?

Here's the email response Chris Fyall of i2sports sent me after last week's problems:

Unfortunately, the process is a little confusing, but it is easily fixed.
The key is that you must make an "instant" (read: credit card) payment in
order to get instant access.

There are two ways to make instant payments when purchasing webcasts. The
easiest way is to connect a credit card directly to your PayPal account.
Here is how to do that:

1. Log into your PayPal account at PayPal.com
2. Click "Profile" near the top right of the page.
3. In the middle column, click "Credit Cards"
4. Enter all appropriate information.
5. At this point, the credit card is connected.

When logging into i2sports's webcast, signin as a new user, click the "Buy
Now" button, and then login to your PayPal account. You should have two
payment options, the eCheck, and your credit card.

If you do not wish to connect a credit card to your PayPal account, or if
that process somehow fails, there is another way to pay instantly. Once
you clicked the "Buy Now" button, instead of logging into your PayPal
account, click the button near "If you do not currently have a PayPal
account." From this button, click the "No shipping required", and enter
the rest of your information.

**************

I tried paying with a credit card and not going through Paypal, and when that didn't work I tried using the $5 balance I had from last week's refund. No luck yet, but at least he's emailing back and forth with me to try to get it up and running for tonight.

Brian

I logged on regularly but the colors are all messed up...

And bigredtrumpet or krose?

I should mention here.. I figured out the color problem, and i'm impressed with how quick i2sports got back to me.

I must say, I did the i2sports feed for the first time and it went off without a hitch. After watching the first period on a laptop screen, my roommates and I realized we had an S-video cord, so we fed the video and audio through the TV and surround sound.

It was pretty damn neat, all things considered. I think i2 just clinched $50 more of my money, although the technical problems discussed here give me some pause.

All in all, a great way to stay connected to Cornell hockey, and a great game!

Let's Go Red!!

ditto ... although we hooked it up to our projector and watched it on the wall

Nice.

What was even sweeter was that the quality was sharper on the TV than on the computer. Not sure of the techy/resolution reason for that, but I ain't complaining

[Q]Jordan 04 Wrote:

Nice.

What was even sweeter was that the quality was sharper on the TV than on the computer. Not sure of the techy/resolution reason for that, but I ain't complaining [/q]

Yeah that's cause the feed resolution is probably 200x200 or something. Your TV has a resolution of anywhere from 240, 425,500 scan lines. Whereas your computer probably has 800 or 1024 scan lines. Thus when you put the low resolution hockey feed on the tv, it occupies more of the lines and doesn't look so spotty.