i2sports is having problems

[Mike Hedrick 01]

As I wait for the game to start, all I have is a screen saying "waiting for paypal verification," which has been there for 10 minutes, which is odd since my paypal account is almost 2 years old.   Is that the normal process?   It seems this was much easier last season.

[Lisa]

I had th same thing happen twice. So I have paid 2x for this game. BUT.. It still won't let me view the feed. I have sent them an email and will let you know if I hear from them.

[Mike Hedrick 01]

Thanks, I did exactly the same thing (paid twice).

[Brian Deerr '04]

I'm stuck at the same screen (waiting for authorization).  I signed into Paypal and it says the payment should clear on Nov. 3.  I emailed i2sports about it, and I'm on hold with Paypal right now...

Brian

[DisplacedCornellian]

I'm in the same boat.  Paid multiple times...no feed

[Lisa]

Thanks for the update - Keep us informed.

[Mike Hedrick 01]

Yeah, it doesn't make sense to me.  My Paypal account is two years old.

[DisplacedCornellian]

I had no problems with it last night...and it seems to be working for other people tonight, so i don't know what the deal is.  Argh.  Maybe i should have ponied up for a season pass last night.

[Mike Hedrick 01]

Perhaps that's the way to go.    Although last year I paid game-by-game and had no problems.

[Brian Deerr '04]

On another negative note, Gametracker hasn't even registered that the game has started on my computer.  I think two unsuccessful nights of i2sports in a row means I'll be spending the year just listening to the free audio and clicking refresh an awful lot on the forum...

[billhoward]

[Q]Al DeFlorio Wrote:

 [Q2]billhoward Wrote:

 [Q2]lhayes Wrote:

My trouble is that there's a big white space in the lower left corner of the screen that blocks out the login screens and "pay" button.

All help appreciated.[/Q]
Last year, I recall, there was trouble seeing all the signup page if you were running at a non-XGA or SVGA resolution. Specifically, laptops running at 1400x1050 seemed to not see the bottoms of pages, so you had to switch to XGA (1024x768) at least during signup. Try backing off to a lower resolution.
[/Q]
I'm having the same problem at 1024x768.  Am I nuts, or wouldn't having lower resolution push the "Pay" button even further off the screen?[/q]

Right you are. I have it backwards. I dropped my 1400x1050 laptop to 1027x768 or 800x600 so it could feed the TV better and then the Pay Here  button dropped off the screen. I think if you get rid of all the Explorer toolbars you may be able to get low enough to click the pay button.

[lhayes]

Anyone heard from I2Sports about the problems last weekend?  I emailed on Friday about the technical problems, then again on Saturday to request a refund of the PayPal debit that bought me nothing.  No response.  

Their lack of customer service annoys me more than the technical problems.  :-(   I recall pretty attentive service and a reliable feed last year.  What happened in the interim?  At any rate, I'm giving up on them.

[DisplacedCornellian]

I first heard back from them on Sunday, asking me to detail my problems.  I got all my money refunded on Monday, and they say they will have things smoothed out in time for Harvard.  Apparently they had some glitch involving people buying consecutive games.

[Roy 82]

During the sign up, in the comments field I added a comment about how I disliked the confusing PayPal sign up and got a reply within a couple of days making asking if I was able to receive the feed OK.

Seemed like good cosutomer service to me.

Roy

[lhayes]

Thanks.  With that info, I just called them.  They were appropriately apologetic and processed the refund.  :-)