Video for UMass game

jtwcornell91 · January 04, 2009, 12:30:55 PM

Oh goody, it's our old friends at CSTV All Access! ::rolleyes::

http://umassathletics.cstv.com/allaccess/

JasonN95 · January 04, 2009, 01:21:53 PM

Thus ends my plan to buy this one game.

sah67 · January 04, 2009, 02:22:39 PM

Just a reminder that the puck drops at 5PM eastern today.

upperdeck · January 04, 2009, 02:56:55 PM

the main downside seems to be that you can only buy a month package not a single game..

sah67 · January 04, 2009, 03:38:44 PM

[quote upperdeck]the main downside seems to be that you can only buy a month package not a single game..[/quote]

Indeed. Just gotta remember go cancel the subscription right after the game, if you do spring for it.

Aro23r · January 04, 2009, 04:08:22 PM

You can get the uMass radio feed for free.
http://www.wrnx.com/pages/umass.html

andyw2100 · January 04, 2009, 04:47:23 PM

I just signed up for the monthly service, just to watch this game, of course. Am I missing something, or is there really no way to get anywhere close to a full screen view?

jtwcornell91 · January 04, 2009, 04:55:16 PM

[quote andyw2100]I just signed up for the monthly service, just to watch this game, of course. Am I missing something, or is there really no way to get anywhere close to a full screen view?[/quote]

Double-clicking on the image should do make it full screen.

Video is kind of jerky for me.

jtwcornell91 · January 04, 2009, 05:02:46 PM

Wow, this is awesome. The video dies every 30 seconds and then you have to watch the same ad again to resume.

I'm so glad we're not using these jokers any more.

andyw2100 · January 04, 2009, 05:02:48 PM

Thanks, (Double-clicking worked.) You'd think the little "full-screen icon" should work too, but that would be too easy.

Video is extremely jerky here too.

Jim Hyla · January 04, 2009, 05:03:21 PM

[quote andyw2100]Thanks, (Double-clicking worked.) You'd think the little "full-screen icon" should work too, but that would be too easy.

Video is extremely jerky here too.[/quote]vERY JERKY FOR ME.

andyw2100 · January 04, 2009, 05:07:38 PM

I just sent the following message to support@cstv.com:

---
I just subscribed to your service, to watch the Cornell vs. UMass Amherst hockey game. The transmission is terrible. It is extremely jerky. Can you please see about correcting this immediately? If you can't, I will be seeking a full refund, and cancellation of my service.

Thanks.
---

Rita · January 04, 2009, 05:58:31 PM

[quote andyw2100]I just sent the following message to support@cstv.com:

---
I just subscribed to your service, to watch the Cornell vs. UMass Amherst hockey game. The transmission is terrible. It is extremely jerky. Can you please see about correcting this immediately? If you can't, I will be seeking a full refund, and cancellation of my service.

Thanks.
---[/quote]

Don't hold your breath waiting for a refund, at least based on the email alone. If do want a refund your best bet is to call, speak to a human, and then ask to speak to the human's supervisor. Mentioning how you will have your credit card company harass them, will help your cause.

However, my past dealing with CSTV was met with very poor customer service and a standard "no refund" policy.

Good luck.

andyw2100 · January 04, 2009, 06:06:29 PM

They fixed it, so I won't be seeking a refund. But if I had sought a refund, and not received it, I'm sure I would have had success by disputing the charge through my credit card company. For amounts under $10 or $15, the cc company usually just credits you back, without even going through the dispute process.

jtwcornell91 · January 04, 2009, 06:20:10 PM

Video was much smoother in the 2nd, although there was still the problem of the feed dropping every few minutes. Fortunately I happen to have two laptops at the moment, so I just kept the redcast going on the other one.