CSTV - call to complain last year, sue 'em this year?

[Rita]

I am waiting on hold with CSTV. I want a refund for tonight's No Access.  I called last night too. Monday I will call Cornell Athletics.

This sucks almost as much as Hahvahd does!

[Rita]

I talked to a supervisor and got a one-month credit, even though they do not offer refunds. I guess I badgered and complained enough, or maybe it was the threat of contacting American Express and having them inquire as to why I was being charged for services not rendered.

The supervisor said that there is no way that they can guarantee 100% service. I told her that if this is the case, then they should not use the name "All-Access".  

She indicated that this weekend's problems were due to encoding problems.

Even after CSTV becomes compatible with IE7, they will still support IE6.

[Jim Hyla]

[quote Rita]Even after CSTV becomes compatible with IE7, they will still support IE6.[/quote]As well as they do now?

[upperdeck]

they dont have to provide 100 % service.. they just need to provide something when the service is down.. if i go to BK and buy a whopper, and then open my bad and theres nothing there.. i go back and get my whopper or a refund..

i am now 0-4 as it didnt work the first games for me either.  the response was read the FAQ and figure it out.

CU could provide the same service for less money themselves. they need to be a little proactive and look around for a better deal..

[billhoward]

[quote bandrews37]Do you honestly think they don't know how bad their customer service is? One would assume that if they treat paying fans this way, they probably treat the paying schools similarly...

An excellent point was brought up earlier on this thread: there's only a finite number of companies that do this type of work - have you seen the trash that Harvard and Dartmouth are using now? Their live stats looks like my four-year-old did it with her crayons. From my research, there's three main companies that do this - CSTV, College Sports Direct (AKA XO Sports) and American Eagle - and they all look like garbage.

Until someone comes up with a better plan to host the thousands of pages of information athletics puts out there every year, this is probably what we're stuck with.[/quote]

Recall Daniel Patrick Moynihan and "defining deviancy downward." Moynihan said you could reduce the crime rate by making fewer things illegal or not treating serious crime seriously. Same thing here, too: CSTV may be the least bad of the people doing this for money, but they still are bad. "Least bad" is still bad. My not unserious suggestion was that if someone (a group) actually challenged their quality of service, they might have to cough up some money if it was a legal matter, and that would change their tune. No matter what they say in the click-here-to-agree contract, they can't fail to deliver the webcasts and say that's the luck of the draw. Or if Cornell really is the culprit in supplying a crappy web video feed, they're still partners in crime.

[Liz '05]

I'll be calling tomorrow and asking for a credit.

York: no video (not planned, either, but I won't bother telling them that).
RM: success!  at least for me.
RIT: no video for the second period
Brown: no audio until the second period
Yale: no audio at all

That's five games down, four to go (one of which will be televised) in my month-long subscription period.  Not cool, All-Access, not cool.

[jtwcornell91]

[quote Josh '99][quote CowbellGuy]http://elf.elynah.com/read.php?1,9840,9840#msg-9840[/quote]Ah, memories.[/quote]

I have to say, last year's webcast, when it was working, was better for me than the old LynahCam.  However, I imagine LynahCam, had it been allowed to evolve, would have been better last year than it was in 2002 as well.

[ftyuv]

I was just heading over to CSTV's site to tell them that I would subscribe if I hadn't heard all about their bad service.  Their hockey page has a picture of a guy from Maine with the caption:

Top-ranked Maine got off to a great start Saturday, scoring two quick goals, but BU battled back with two of it's own to come away with a 2-2 tie in the heavyweight Hockey East matchup.

Emphasis mine.  Apostrophe theirs.  All the more reason not to pay them a dime.

[CowbellGuy]

Ya think, John? Really? 5 year-old technology, the team's old, crappy, rented camcorder with the burned-out CCD and laptop from 2001 didn't match up well with the current offerings? I'm shocked.

[judy]

[quote Liz '05]I'll be calling tomorrow and asking for a credit.

York: no video (not planned, either, but I won't bother telling them that).
RM: success!  at least for me.
RIT: no video for the second period
Brown: no audio until the second period
Yale: no audio at all

That's five games down, four to go (one of which will be televised) in my month-long subscription period.  Not cool, All-Access, not cool.[/quote]

Oh, so we ARE supposed to get video this year? I thought we had taken a step back and gone to an audio only service this year. But maybe that's just cuz I didn't bother reading the specifics and haven't seen any video yet.

[Facetimer]

[quote CowbellGuy]Simultaneously, he displayed a modified Cornell logo that was highly critical of Athletics on the eLynah Forum. Although the logo was clearly parody, Athletics then chose to escalate the situation by threatening Mr. Manocchia with legal action for trademark infringement.
[/quote]

Grow some balls Age, and anyone else who is afraid of Cornell actually suing you for copyright infringment.  They have bigger fish to fry.  Anyone threatened by a cease and desist letter over bullshit like this obviously hasn't consulted with eLF's legal counsel, Beeeej.  You don't deserve to call yourself a journalist.

I would like to see this "modified Cornell logo that was highly critical of Athletics."  Can you post it again?

[jaybert]

so who is chancing that all access is gonna work for the harvard game?  Deciding between signing up for the sports package on directv for the weekend instead of chancing all-access not working.

[judy]

[quote jaybert]so who is chancing that all access is gonna work for the harvard game?  Deciding between signing up for the sports package on directv for the weekend instead of chancing all-access not working.[/quote]
Just sign up for the sports pack for the weekend. It'll be prorated anyways (I think) and takes only a couple of minutes to activate.

[jaybert]

[quote judy][quote jaybert]so who is chancing that all access is gonna work for the harvard game?  Deciding between signing up for the sports package on directv for the weekend instead of chancing all-access not working.[/quote]
Just sign up for the sports pack for the weekend. It'll be prorated anyways (I think) and takes only a couple of minutes to activate.[/quote]

yea, I was going to...but in the email I received from Directv, they also mentioned some $10 cancelation fee if I cancel the service within a month.  Anyone experience that before?

Whats the best way to sign up if I choose to go that route?  Call in?  Or can  I do it online? (I havent bothered setting up my account online yet....just got it last month)

[CowbellGuy]

They've always tried to impose some sort of charge to reduce any service. You can add programming all you want, but once you try to drop something, they slap you with a fee.