All-Access catalog of woes

lhayes · November 12, 2006, 08:09:08 PM

I subscribed last year, but have had trouble signing up again this year. I tried to log on with my email address and last year's password, but got an error message saying I had the password wrong (which I strongly doubt). I asked them (via the button for such purposes) to send me my password, and didn't get it. I tried to register afresh and was denied, with an error message saying someone already had registered with that email address (and indeed I got a "sign up again" email from them after all this). I emailed them via their "contact us" email address on their web site and got no response.

Screw them -- they obviously don't want my money. And count one more person seriously P.O.ed at the Athletics dep't. Feh.

Rita · November 12, 2006, 08:21:28 PM

[quote lhayes]I subscribed last year, but have had trouble signing up again this year. I tried to log on with my email address and last year's password, but got an error message saying I had the password wrong (which I strongly doubt). I asked them (via the button for such purposes) to send me my password, and didn't get it. I tried to register afresh and was denied, with an error message saying someone already had registered with that email address (and indeed I got a "sign up again" email from them after all this). I emailed them via their "contact us" email address on their web site and got no response.

Screw them -- they obviously don't want my money. And count one more person seriously P.O.ed at the Athletics dep't. Feh.[/quote]

I had this problem too, and ended up giving them my yahoo.com email address and registered as a "new" user. This was after spending ~20 minutes trying to find the sign-up/register link.

With the new Irish Pub that just opened in town, the $6.95/month would be better spent on a couple of pints of Guinness.

Jim Hyla · November 12, 2006, 08:35:56 PM

Well, I had a discussion with our wonderful AD at the Dartmouth game, and I'll tell more about it at a later date, but I don't expect this to get better unless someone with a university status at least as strong as his gets involved. I have some hope that Coach can stimulate help. The best quote as our AD was yelling at me was "Do you think we control this?".

The way we might get help with resolution is that All-Access will not accept Canadian credit cards, which means that player parents and recruits can't get to watch the team. Because of the problems, the Cornell Hockey Association has not contributed their money to fund this. That's right, not only do you have to pay to get access, but others have to pay to subsidize it. I suspect that it will get resolved because Coach wants to make sure his constituency gets served.

Please keep this thread going with constructive comments. The more problems we document the better.

Rita · November 12, 2006, 09:25:14 PM

[quote Jim Hyla]Well, I had a discussion with our wonderful AD at the Dartmouth game, and I'll tell more about it at a later date, but I don't expect this to get better unless someone with a university status at least as strong as his gets involved. I have some hope that Coach can stimulate help. The best quote as our AD was yelling at me was "Do you think we control this?". [/quote]

Jim, did you smile sweetly and say "Well you are the one that signed the contract with CSTV for the service and the service is not being rendered. Aren't you at all upset that money from Cornell's Athletic's Department is essentially being thrown out a car window?" ;-)

QuoteThe way we might get help with resolution is that All-Access will not accept Canadian credit cards, which means that player parents and recruits can't get to watch the team. Because of the problems, the Cornell Hockey Association has not contributed their money to fund this. That's right, not only do you have to pay to get access, but others have to pay to subsidize it. I suspect that it will get resolved because Coach wants to make sure his constituency gets served.

Please keep this thread going with constructive comments. The more problems we document the better.

I had heard that the players' parents were having difficulties, but I did not know the extent. I know Coach Schafer has other things to worry about, but his voice is the one that would get the AD to complain to CSTV about the coverage. However, it is possible that since CSTV also has Cornell's money (which I'm sure is more than $6.95/month) that they will turn a deaf ear to the AD as well.

billhoward · November 12, 2006, 09:50:16 PM

Same problem here: Last year's e-mail and password wouldn't work. Last year's email and a new password elicits a lockout saying that e-mail address is already in use. So you switch to your work or Yahoo or GMail address.

Jim Hyla · November 12, 2006, 11:13:33 PM

[quote Rita][quote Jim Hyla]Well, I had a discussion with our wonderful AD at the Dartmouth game, and I'll tell more about it at a later date, but I don't expect this to get better unless someone with a university status at least as strong as his gets involved. I have some hope that Coach can stimulate help. The best quote as our AD was yelling at me was "Do you think we control this?". [/quote]

Jim, did you smile sweetly and say "Well you are the one that signed the contract with CSTV for the service and the service is not being rendered. Aren't you at all upset that money from Cornell's Athletic's Department is essentially being thrown out a car window?" ;-)

QuoteThe way we might get help with resolution is that All-Access will not accept Canadian credit cards, which means that player parents and recruits can't get to watch the team. Because of the problems, the Cornell Hockey Association has not contributed their money to fund this. That's right, not only do you have to pay to get access, but others have to pay to subsidize it. I suspect that it will get resolved because Coach wants to make sure his constituency gets served.

Please keep this thread going with constructive comments. The more problems we document the better.

I had heard that the players' parents were having difficulties, but I did not know the extent. I know Coach Schafer has other things to worry about, but his voice is the one that would get the AD to complain to CSTV about the coverage. However, it is possible that since CSTV also has Cornell's money (which I'm sure is more than $6.95/month) that they will turn a deaf ear to the AD as well.[/quote]All that you have written is true, meaning I did point that out to him. At that point he told me to stop lecturing him. It's truly amazing to me that he an act as he does.

jtwcornell91 · November 13, 2006, 07:14:50 AM

[quote Al DeFlorio]The goddamn thing doesn't work with IE 7 or Mac.[/quote]

[quote fink '09]Or Firefox for that matter.[/quote]

Nor with any browser that exists for Linux. In summary, it only works under one version of one browser running on certain version of one OS. (A simple Windows Media stream like the one we had last year is intelligible to many applications running on many platforms.)

pfibiger · November 13, 2006, 11:00:36 AM

[quote billhoward]Same problem here: Last year's e-mail and password wouldn't work. Last year's email and a new password elicits a lockout saying that e-mail address is already in use. So you switch to your work or Yahoo or GMail address.[/quote]

For what it's worth, your old account is probably fine. They sent out that email saying your password had changed, but didn't provide the new one or a way to change it. You have to use their 'lost password' functionality at which point they sent you some random password. After that, the only way to change it to something you might remember is to call their customer service and have them do it manually. This is absolutely bush league. Either this product was released six months earlier than the developers expected or nobody on that development team deserves to keep their job.

billhoward · November 13, 2006, 11:05:24 AM

[quote pfibiger][quote billhoward]Same problem here: Last year's e-mail and password wouldn't work. Last year's email and a new password elicits a lockout saying that e-mail address is already in use. So you switch to your work or Yahoo or GMail address.[/quote]

For what it's worth, your old account is probably fine. They sent out that email saying your password had changed, but didn't provide the new one or a way to change it. You have to use their 'lost password' functionality at which point they sent you some random password. After that, the only way to change it to something you might remember is to call their customer service and have them do it manually. This is absolutely bush league. Either this product was released six months earlier than the developers expected or nobody on that development team deserves to keep their job.[/quote]

An excellent point. Major software companies would be driven out of business if they released software with key features poorly implemented, hidden, or not working at all.

Rosey · November 13, 2006, 12:25:39 PM

[quote billhoward]An excellent point. Major software companies would be driven out of business if they released software with key features poorly implemented, hidden, or not working at all.[/quote]
LOL. (You are being sarcastic, right?

)

Kyle

mha · November 14, 2006, 05:19:43 PM

I think it's worth noting that after a woman sued a theatre chain for showing commercials after the published start time for a movie, pretty much all movie theatres who show commercials have put the commercials before the published start time. For a 7:15 movie, commercials run up to 7:15, and then the trailers start. (There's such a long history of trailers at the movies that there's no way those are going away.) Being expected to pay to watch an ad is crass.