Audio for Yale-Brown?

[Liz '05]

[Q]jtwcornell91 Wrote:

 [Q2]RichH Wrote:

 [Q2]35-Year Go Big Red Fan Wrote:

 Did anyone else have trouble getting the All-Access audio tonight?  I never could get it and was forced to listen to the Brown bozos.  Also can't get into OSCHO tonight.  What's up? [/Q]
Yes, All-Access was bad.  We were only able to get it around the 1st intermission and half of the 2nd period.  Then it began repeating the 2nd period, and the link for the broadcast was removed.[/Q]
Ouch.  Did someone complain to CSTV and/or Cornell?[/q]

Yep.  Got the following in my inbox today:

[Q]Dear Elizbeth,


Thank you for sending your email.

I apologize for the difficulty experienced. Please call our Customer Support department at 1-866-259-8973 so we can do some troubleshooting and improve your experience.


Thank you again for taking the time to write!
Regards,

JR, CSTV.com Support
[/q]

Not sure what troubleshooting, if any, can be done for a problem on their end, so I haven't yet called.

[KeithK]

This is why I'm pretty unlikely to spring for the CSTV service.  If the system goes out when the customer is expecting to watch/listen to a game they should give some sort of credit or refund to your account. The cable company does this if I tell them my cable is out, why not CSTV for a comparable service?

Not to mention the fact that this is happens constantly.

[marty]

Please call the Customer Service Department so that we can assist you with your inconvenience.  We will set the wayback machine to Saturday night and begin troubleshooting.

[Beeeej]

[Q]Liz '05 Wrote:
Not sure what troubleshooting, if any, can be done for a problem on their end, so I haven't yet called.[/q]

First of all, calling it "troubleshooting" was probably boilerplate customer service-speak.  Second, if you don't call and explain to a real, live human being what the problem has been, you're not likely to see any improvement.

I see a lot of people complaining about paying for a terrible service, but nobody talking about actually picking up the phone and calling CSTV or Cornell to ask for refunds.  Am I way off base here?

Beeeej

[Al DeFlorio]

[Q]Beeeej Wrote:
I see a lot of people complaining about paying for a terrible service, but nobody talking about actually picking up the phone and calling CSTV or Cornell to ask for refunds.  Am I way off base here?

Beeeej[/q]
Maybe not "way," but at least "somewhat."  Included in a response this morning from Jeremy Hartigan in Athletics was the following:  "I have been back-and-forth with CSTV since yesterday to find out what the problems continue to be, how we can make it up to our subscribers and how we can make sure it never happens again. I'm hoping to have something to our subscribers by tomorrow."

Let's see what happens "tomorrow."

[Liz '05]

[Q]Beeeej Wrote:

 [Q2]Liz '05 Wrote:
Not sure what troubleshooting, if any, can be done for a problem on their end, so I haven't yet called.[/Q]
First of all, calling it "troubleshooting" was probably boilerplate customer service-speak.  Second, if you don't call and explain to a real, live human being what the problem has been, you're not likely to see any improvement.

I see a lot of people complaining about paying for a terrible service, but nobody talking about actually picking up the phone and calling CSTV or Cornell to ask for refunds.  Am I way off base here?

Beeeej[/q]

Agreed.

I'm planning on calling, and I'm planning on asking for a refund.  I just haven't yet decided what I consider fair reimbursement for the inconvenience of trying to access a service that doesn't work and the lack of a product that I've already paid for.  $5 seems disproportionate to [total price/number of games], but, then again, the inconvenience was similarly disproportionate...

[Jordan 04]

I think having to listen to the Brown announcers for 2 hours is worth a refund of the entire year's subscription price

[Beeeej]

Well, that's quite promising.

Beeeej

[Jeff Hopkins '82]

[Q]Jordan 04 Wrote:

 I think having to listen to the Brown announcers for 2 hours is worth a refund of the entire year's subscription price [/q]

I think so, too, and I didn't even subscribe to All Access.    ::help::