Quote from: GBR1234FYI, I wrote and complained to support at America One Sports. Below is my message and their reply:
Subject: Why?
Last night's Cornell game from Lynah Rink was unwatchable on iPad.
It froze every 15 seconds so I ended up going back to my laptop where the video didn't freeze but was terrible. ..Highly compressed and blotchy.
I just watched the women's hockey game game from Lynah Rink this afternoon on The Ivy League Digital Network. No freezing on the iPad with a FAR superior picture than I received from your company last night.
Why is it that from the SAME venue your transmission is so bad, when ILDN is so good?
I paid an extra dollar last night to get the game on my iPad, yet couldn't use it.
I will order the game again from you tonight, but should I even bother purchasing the mobile option?
Was last nights awful feed an aberration, or is this the quality I can always expect from America One Sports?
I just don't understand why there is such a vast difference in quality from the exact same venue between your service and ILDN.
Please explain.
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Reply From: America One
Last night's viewing issue was in fact an aberration, and we apologize for your inconvenience. We have issued you a credit for last night's purchase and have corrected last night's issue. We hope that your viewing of tonight's event will meet your expectations.
Thank you,
America One Live Customer Support
Thank you for both taking the time to send the complaint and to share the reply here. Maybe I'll give it a shot.