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ILDN

Posted by upprdeck 
ILDN
Posted by: upprdeck (---.syrcny.east.verizon.net)
Date: February 25, 2018 10:08AM

anyone know what the proper email address for ILDN is?

I tried clicking the contact us link but the email address isnt valid

mailto:Ivy%20Leaguetv@neulion.com

wont even load in any of my browsers

i tried some combinations removing he blank but none of them work for me they all just bounce..

perhaps ivysupport@neulion.com is the proper one but that bounces too.
 
Re: ILDN
Posted by: Beeeej (Moderator)
Date: February 25, 2018 10:24AM

ILDNsupport@neulion.com.

 
___________________________
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Tundra British Columbia Headhunters Circus
Tucson or Bust!

"Cornell isn't an organization. It's a loose affiliation of independent fiefdoms united by a common hockey team."
- Steve Worona
 
Re: ILDN
Posted by: upprdeck (---.syrcny.east.verizon.net)
Date: February 25, 2018 12:28PM

thanks. that actually works.
 
Re: ILDN
Posted by: RichH (134.223.116.---)
Date: March 01, 2018 12:56PM


The address listed on both my e-mail and the website is: ILNsupport@neulion.com, so that's fun when you have a branding change.

I waited to find out if the playoffs were included (the women's ECAC QF round was) and once we knew that they weren't, I went to contact them to cancel. This time, I used the chat feature on their website, and found out another fun little cash-grab that they implement. My month-renewal date happened to be Feb. 27. Last season, when I cancelled over the phone, they were able to refund a partial-month. The chat response was "Your subscription will end on 3/27 with no future payment required." I had to request that the subscription end immediately and ask for a refund for the already-charged month.

Just a caveat for those canceling just after their goddamn awful auto-renewal model kicks you: we CAN get pro-rated refunds, but you have to ask.
 
Re: ILDN
Posted by: andyw2100 (---.twcny.res.rr.com)
Date: March 01, 2018 10:57PM

RichH

Just a caveat for those canceling just after their goddamn awful auto-renewal model kicks you: we CAN get pro-rated refunds, but you have to ask.

Another "trick", and one I've been using for a little while now is to write to them immediately after subscribing to request that the subscription not auto-renew. They respond pretty quickly, and I have not had any problems with auto-renewal since I started taking this approach.
 

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