All Access complaints
Posted by judy
All Access complaints
Posted by: judy (---.washdc.fios.verizon.net)
Date: January 17, 2007 09:23PM
Since I had subscribed at the start of the season, and then cancelled in November just before I left the country for a month, All Access has decided to send me a Customer Satisfaction survey.
I think we all know it's going to be a Customer Dissatisfaction survey. I figured that since I'm not the only one who's bitched and complained about this thing, I'll throw it out to the general public in case they might actually read this thing and work on fixing some of this.
Any opinions that get logged here before noontime Saturday (EST) I'll take into account and try to include in the long essay portion of the survey. So, here we go.
Free form questions:
- Please tell us what you were most dissatisfied with about All-Access.
- What, if anything, could we do to encourage you to resubscribe to All-Access? Choices: Offer more video coverage, Reduce price subscription, Offer sport-specific subscriptions (football only, basketball only, etc), nothing, other (please specify)
Off the top of my head, complaints to include:
- being able to fix the feed BEFORE the game is over
- being aware of the lack of a feed DURING the game
- being able to use All Access on something other than IE on a windows machine
- being able to resubscribe using the same email address
Have at it, and I'll enter it all into the survey in a couple of days. Thanks!
I think we all know it's going to be a Customer Dissatisfaction survey. I figured that since I'm not the only one who's bitched and complained about this thing, I'll throw it out to the general public in case they might actually read this thing and work on fixing some of this.
Any opinions that get logged here before noontime Saturday (EST) I'll take into account and try to include in the long essay portion of the survey. So, here we go.
Free form questions:
- Please tell us what you were most dissatisfied with about All-Access.
- What, if anything, could we do to encourage you to resubscribe to All-Access? Choices: Offer more video coverage, Reduce price subscription, Offer sport-specific subscriptions (football only, basketball only, etc), nothing, other (please specify)
Off the top of my head, complaints to include:
- being able to fix the feed BEFORE the game is over
- being aware of the lack of a feed DURING the game
- being able to use All Access on something other than IE on a windows machine
- being able to resubscribe using the same email address
Have at it, and I'll enter it all into the survey in a couple of days. Thanks!
Re: All Access complaints
Posted by: Al DeFlorio (---.hsd1.ma.comcast.net)
Date: January 17, 2007 09:55PM
Just received the same survey, although I resubscribed two weekends ago (just in time for Sacred Heart ).
___________________________
Al DeFlorio '65
Al DeFlorio '65
Re: All Access complaints
Posted by: jkahn (---.73.146.216.biz.sta.networkgci.net)
Date: January 18, 2007 09:04AM
Exactly the same situation for me. At least All-Access is trying to understand what's causing people to cancel. That's a good sign.Al DeFlorio
Just received the same survey, although I resubscribed two weekends ago (just in time for Sacred Heart ).
___________________________
Jeff Kahn '70 '72
Jeff Kahn '70 '72
Re: All Access complaints
Posted by: Johnny 5 (209.68.66.---)
Date: January 18, 2007 09:49AM
We can all hope. Until then let's pray that all the other teams keep offering us free audio &/or video as a backup. It's great to get your money's worth somewhere.
I tried Mac OS X/Firefox/Quicktime for the Clarkson game last week and was frustrated, as were many others, by the freeze-ups. But after I switched to XP/IE7/WMP11 it worked flawlessly. Just a thought.
I tried Mac OS X/Firefox/Quicktime for the Clarkson game last week and was frustrated, as were many others, by the freeze-ups. But after I switched to XP/IE7/WMP11 it worked flawlessly. Just a thought.
___________________________
Cure for cancer? Soon. Cure for stupid? Never. ~ Prof. B. Honeydew
Cure for cancer? Soon. Cure for stupid? Never. ~ Prof. B. Honeydew
Re: All Access complaints
Posted by: Al DeFlorio (---.hsd1.ma.comcast.net)
Date: January 18, 2007 09:53AM
This stuff just never seems to be that simple. I have that same set of software, and there were periods where the webcast was "flawless" but other periods where it would freeze every ten or so seconds and have to be restarted.Johnny 5
We can all hope. Until then let's pray that all the other teams keep offering us free audio &/or video as a backup. It's great to get your money's worth somewhere.
I tried Mac OS X/Firefox/Quicktime for the Clarkson game last week and was frustrated, as were many others, by the freeze-ups. But after I switched to XP/IE7/WMP11 it worked flawlessly. Just a thought.
___________________________
Al DeFlorio '65
Al DeFlorio '65
Re: All Access complaints
Posted by: Johnny 5 (209.68.66.---)
Date: January 18, 2007 10:54AM
True. I'm connected via Verizon DSL. Maybe I was just lucky.
___________________________
Cure for cancer? Soon. Cure for stupid? Never. ~ Prof. B. Honeydew
Cure for cancer? Soon. Cure for stupid? Never. ~ Prof. B. Honeydew
Re: All Access complaints
Posted by: Al DeFlorio (---.hsd1.ma.comcast.net)
Date: January 18, 2007 11:23AM
We have Comcast cable. It's all a mystery.Johnny 5
True. I'm connected via Verizon DSL. Maybe I was just lucky.
___________________________
Al DeFlorio '65
Al DeFlorio '65
Re: All Access complaints
Posted by: ebilmes (---.resnet.cornell.edu)
Date: January 18, 2007 11:37AM
Would this be the place to bring up Mac compatibility / being able to purchase All-Access with a Canadian credit card?
Re: All Access complaints
Posted by: Johnny 5 (209.68.66.---)
Date: January 18, 2007 11:41AM
Sure. Are they related in some strange fashion?
___________________________
Cure for cancer? Soon. Cure for stupid? Never. ~ Prof. B. Honeydew
Cure for cancer? Soon. Cure for stupid? Never. ~ Prof. B. Honeydew
Re: All Access complaints
Posted by: jtwcornell91 (Moderator)
Date: January 18, 2007 11:49AM
ebilmes
Would this be the place to bring up Mac compatibility / being able to purchase All-Access with a Canadian credit card?
Preferably if you phrase it in such a way that doesn't imply that all they have to do to fix the problem is make the feed viewable on IE for Mac.
Re: All Access complaints
Posted by: Johnny 5 (209.68.66.---)
Date: January 18, 2007 11:57AM
That's only true if All-Access is purchased using a Canadian credit card.
___________________________
Cure for cancer? Soon. Cure for stupid? Never. ~ Prof. B. Honeydew
Cure for cancer? Soon. Cure for stupid? Never. ~ Prof. B. Honeydew
Re: All Access complaints
Posted by: Tom Lento (---.cable.mindspring.com)
Date: January 18, 2007 02:01PM
jtwcornell91ebilmes
Would this be the place to bring up Mac compatibility / being able to purchase All-Access with a Canadian credit card?
Preferably if you phrase it in such a way that doesn't imply that all they have to do to fix the problem is make the feed viewable on IE for Mac.
Yikes. That'd be a disaster for Mac users, too. MS no longer supports IE for Mac, and I'm reasonably sure that most people with Macs less than 2 years old don't even have it.
Re: All Access complaints
Posted by: Jim Hyla (---.twcny.res.rr.com)
Date: January 18, 2007 02:19PM
I believe the Canadian card issue has been resolved. I'd suggest you just discuss those areas where you have had problems yourself. Otherwise your response may well just be discarded as someone who is just mouthing off and isn't really having those problems.ebilmes
Would this be the place to bring up Mac compatibility / being able to purchase All-Access with a Canadian credit card?
___________________________
"Cornell Fans Made the Timbers Tremble", Boston Globe, March/1970
Cornell lawyers stopped the candy throwing. Jan/2005
"Cornell Fans Made the Timbers Tremble", Boston Globe, March/1970
Cornell lawyers stopped the candy throwing. Jan/2005
Re: All Access complaints
Posted by: ebilmes (---.resnet.cornell.edu)
Date: January 18, 2007 02:33PM
Not being an All-Access subscriber myself, I have no survey to fill out. I was just making sure that those who did receive survey requests mentioned these issues.
Re: All Access complaints
Posted by: DeltaOne81 (---.raytheon.com)
Date: January 18, 2007 03:21PM
Al DeFlorioThis stuff just never seems to be that simple. I have that same set of software, and there were periods where the webcast was "flawless" but other periods where it would freeze every ten or so seconds and have to be restarted.Johnny 5
We can all hope. Until then let's pray that all the other teams keep offering us free audio &/or video as a backup. It's great to get your money's worth somewhere.
I tried Mac OS X/Firefox/Quicktime for the Clarkson game last week and was frustrated, as were many others, by the freeze-ups. But after I switched to XP/IE7/WMP11 it worked flawlessly. Just a thought.
I watched the Clarkson video this weekend on OS X in Windows Media player with no problems. Well, the video was tiny and poor quality, but it was smooth.
Re: All Access complaints
Posted by: jtwcornell91 (Moderator)
Date: January 18, 2007 04:19PM
Jim HylaI believe the Canadian card issue has been resolved. I'd suggest you just discuss those areas where you have had problems yourself. Otherwise your response may well just be discarded as someone who is just mouthing off and isn't really having those problems.ebilmes
Would this be the place to bring up Mac compatibility / being able to purchase All-Access with a Canadian credit card?
Do you know if it's only Canadian and US now, or would, say, a German billing address work?
Re: All Access complaints
Posted by: Jim Hyla (---.twcny.res.rr.com)
Date: January 18, 2007 10:55PM
? doubtful, but I don't know.jtwcornell91Jim HylaI believe the Canadian card issue has been resolved. I'd suggest you just discuss those areas where you have had problems yourself. Otherwise your response may well just be discarded as someone who is just mouthing off and isn't really having those problems.ebilmes
Would this be the place to bring up Mac compatibility / being able to purchase All-Access with a Canadian credit card?
Do you know if it's only Canadian and US now, or would, say, a German billing address work?
___________________________
"Cornell Fans Made the Timbers Tremble", Boston Globe, March/1970
Cornell lawyers stopped the candy throwing. Jan/2005
"Cornell Fans Made the Timbers Tremble", Boston Globe, March/1970
Cornell lawyers stopped the candy throwing. Jan/2005
Re: All Access complaints
Posted by: The Rancor (---.mia.bellsouth.net)
Date: January 20, 2007 02:24AM
well my first all-access game and what can i say? the feed was great but i didnt realy like that i saw the final score pop up across my screen 2 mins into watching my archived version of the game. ( i was at work late and couldn't watch the live game feed) real smart CSTV!!
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