Cornell All Access complaints

After the first week, I sent an email, in part, complaining about the 15 minute delay. After it happened again the second week, I called in, and the phone said he would send a note to their tech group. Now, 45 minutes late... geez.

Btw, I dunno what it was like when it first started, but the audio right now as of 2 PM is typical for what's it's been this whole time. It's not crystal clear, but it seems about typical for streamed sports audio.

I would recommend contacting athletics, but I think they have enough on their hands with the hockey line fiasco right now. So I think we really need to lay into CSTV.


[allaccess.cstv.com]

E-mail:
customerservice@website.cstv.com

Toll-Free Customer Support Hotline:
1-866-259-8973


We've now missed out on about 1.25 hours of programming, out of about 7.5 hours of the football (not that I care too much about football, but it's the principal). That's 15%. I really think we need to start requesting $5 refunds from them, to punish them financially. At least see where we get.

Scratch that, add in half an hour or pregame that we've never gotten, that's 2.75 hours out of 9, or 30%.

Btw, I can also see us calling up each week, just to get a new rep who has never heard of the problem, is perfectly nice, and who puts in a 'report' that never goes anywhere. So, if anyone has any luck getting a name, number, or email of a tech person there... to figure out who is actually responsible for making sure our games go off properly, that would be a darn good idea. Maybe you shouldn't share it publicly, but finding a consistent contact who can be aware of this and has some power in fixing it, could be real useful.

Oh, and if you don't care much about football, do it for hockey's sake.

Anyone happen to contact yet? Call? Any useful stories to share? I'm gonna try again tomorrow I think.