Cornell Real Audio Problems

I'm probably one of the handful of people actually paying money to listen to the cornell games through the college sports pass/REAL ONE AUDIO, and have been frustrated by the audio feeds cutting out during the games (brown at lynah, no audio for the 2nd period; last 10 min of the hahvahd game at lynah east; 1st 10 min of hahvahd at lynah). I haven't listened to saturday night's brown game, so I don't know if that game is available in its entirety.

Email communication with Jason Dimberg at OCSN in december indicated that a faulty phone coupler was the problem and they were working to resolve it. However, it apparently, has not been completely fixed. In the future, they will be monitoring the cornell game feeds more closely, so that if a disconnect does occur, they can fix it in a more timely manner.

I did call RealOne customer service at
1.800.632.8920.
and got a 1 month credit on my bill for the inconvience of not being able to recieve the service I am paying for. The woman I talked to was actually very understanding and did not give me a hassle. If anyone else has also experienced this problem, it might worth a phone call.

Rita